Return policy
Policy in devolution
Framework
This return policy was drawn up based on current legislation and can be updated without Notice prior.
Term in Free Resolution It is devolution
The customer has the right to terminate the contract without incurring any costs (in addition to of cost in devolution of the) products) It is without need in indicate O reason, at the term of 14 (fourteen) days , counting from the day on which the customer or a third party indicated by the client (with exception of conveyor) acquire The possession physical of the) products).
Therefore, in the case of exercising the right of free resolution, any purchase made in the store he can be returned within 14 days after receipt. After this period, no it will be possible to offer O reimbursement or The replacement of the) article(s).
If the customer wishes to exercise the right to free termination of the contract, he or she must complete and deliver any unequivocal declaration of termination of the contract. You can through a contact with The store, inside of term above mentioned, request O Free form Resolution or indicate through of email: info@tryohome.com, in form explicit, what intends solve O contract.
O contact carried out per email he must to do reference to the data The follow mentioned:
- Name of receiver;
- Contact in mobile phone;
- Number from the order;
- Date from the order;
- Date in Front desk from the order;
- Number in products and/or services acquired.
Upon receipt of the request for free termination of the contract, a response will be given with the bigger Brevity possible, in form The expedite It is to schedule The collection of the) products) acquired.
Conditions for The devolution
For a purchase to be eligible for return, the items purchased must be in the same conditions in which they were delivered. It will also be necessary for them to be returned at packaging original It is without signals in use improper or bad handling.
Products considered perishable cannot be returned. Examples are the following: assets food, flowers, newspapers It is magazines.
No will be also accepted for devolution products related with The hygiene or intimacy guys, good as {others examples in typologies in products}.
The return must always be made to the merchant and never to the supplier of the products. products and/or services.
Documentation
In order for the return process to be completed, it will be necessary to include sending the invoice in purchase, of proof in payment It is of form in devolution.
Reimbursement
The refund of the value of the product(s), as well as delivery costs, will be full within the term in 14 days The tell from the date in what are informed from the decision in free resolution.
THE TRYOHOME is not obligated to reimburse additional return shipping costs as a method of collecting the product(s) that is different and more costly than that which is we presented. If the collection of the product(s) from the customer is requested by TRYOHOME, the refund process will begin upon receipt of the product(s). O client it will be notified per email relatively The This one process.
The refund will be made using the same payment method used by the customer in the initial payment, except in situations of express agreement and in which the customer does not incur in any costs as consequence of reimbursement.
If you do not receive your refund within the indicated period, please check your account again. banking. If yet like this no Confirm O deposit of value, search also contact O your bank manager. If you still don't have feedback, try contacting the bank. After these steps, may contact us The leave of number +351 919498351.
Exchanges
One replacement in articles only It is accept when The order if it presents with defect, incomplete, incorrect or with damage arising of the act of delivery. If you want carry out The replacement in one article, he must contact us per email through of Following address:
info@tryohome.com
O article he must to be sent for The Following household:
TRYOHOME
Rua da Trinitária nº 201 - room 10
4150-736 Porto
Offers
If the item was offered, it will only be accepted for exchange and upon presentation of the respective bead in offer.
Shipping in shipping
Shipping costs paid initially will be included in the amount to be refunded, as per foreseen at legislation in force at the Decree in Law no. 24/2014.
If the customer wants a collection method different from that defined by TRYOHOME , O client will be responsible per pay additional shipping costs relative to the return of product The store, he wants it is for effects in devolution or replacement.
No we can to guarantee what you articles they are returned or what arrive in conditions identical to the of time in what they are sent.
Returns international
At the case in one order delivered at the foreigner, O process in devolution It is done with base in the conditions above mentioned.